All of our items are manufactured to the highest standard in the market and with strict quality control. We have one of the lowest percentages of defective items in the industry .Only less than 1% of the tools that we manufacture found to be imperfect. BIBASQUE hair tools are made by professionals for professional daily use.
- The Warranty is valid for 1 year from the date of purchase.
- The warranty covers against any defects in workmanship or material.
- Product must be registered within 30 days from the date of purchase at BIBASQUE website.
- Please make sure to keep a dated receipt as a proof of purchase. It is required for the validity of the warranty.
- The defective hair tool needs to be returned in its original packaging and with its proof of purchase only if the customer has been authorized by us to do it.
- This warranty doesn’t cover any hair tools that have physical damage, abuse, broken ceramic plates, normal wear and tear, unit that was dropped, broken housing, been using the wrong voltage, plates with scratches, product build up, neglect in regular maintenance, neglect in safety use, tampered, altered or repaired by anyone other than the manufacture or its authorized agent or to our judgment are not defective.
- The warranty is valid only if the product was purchased from an authorized deale
- To request a warranty service please click below on the on the open a claim and follow the instructions.
- In case that the product has been found defective and the warranty terms and conditions are met appliance will be repaired or replaced.
- The customer must contact the manufacture before returning the item in order to get return merchandise authorization (RMA).
- In case of receiving a return item without an RMA the item will be shipped back to its owner.
- The defective hair tool needs to be returned in its original packaging and with its proof of purchase.
- Please make sure to keep a dated receipt as a proof of Purchase, it is required for the validity of the warranty.
- $24.99 will be charge in order to cover the shipping and handling cost for USA orders and $34.99 for international orders.
- This warranty does not affect the consumers’ statutory rights nor the consumers’ rights against the dealer related to their purchase / sales agreement.