Shipping and Returns

Customers who purchased product(s) from BIBASQUE official website. will have 14 days from the date of purchase to return any product for a full refund, excluding shipping. 

The merchandise needs to be returned exactly as it was received, in the original retail packaging.  Included should be a brief note explaining the reason for a refund, along with proof of purchase.  We recommend shipping your package through a traceable shipping method such as Federal Express or UPS, who both offer tracking numbers.  If shipping through the USPS, we highly recommend getting a delivery confirmation.

We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle.

Unfortunately, we cannot issue a refund for any BBIBASQUE product(s) received later than 14 days from the date of purchase, nor can we issue a refund for any BIBASQUE product(s) purchased from any other company than BIBASQUE.


The following products are FINAL SALE and cannot be returned or exchanged:

  • Tension Comb
  • Flat Iron Holder
  • Travel Pouch
  • Heat Mat
  • To request a Return/exchange please go to this page  and follow the instructions.
  • In case that the product has been found defective and the warranty terms and conditions are met appliance will be repaired or replaced.
  • The customer must contact the manufacture before returning the item in order to get return merchandise authorization (RMA).
  • In case of receiving a return item without an RMA the item will be shipped back to its owner.
  • The defective hair tool needs to be returned in its original packaging and with its proof of purchase.
  • Please make sure to keep a dated receipt as a proof of Purchase, it is required for the validity of the warranty.
  • $24.99 will be charge in order to cover the shipping and handling cost for USA orders and $34.99 for international orders.
  • This warranty does not affect the consumers’ statutory rights nor the consumers’ rights against the dealer related to their purchase / sales agreement.